Get in Touch

We're here to help make your stay unforgettable

Whether you're looking to book a room, plan a special event, or just have some questions about what we offer, don't hesitate to reach out. Our team's pretty responsive and we actually enjoy chatting with guests - seriously, it's not just corporate talk!

Quick Contact Info

Visit Us

1847 Heritage Boulevard
Victoria, BC V8W 2K5
Canada

Call Us

(604) 555-8792

Hours of Operation

Front Desk: 24/7

Reservations: 8am - 10pm Daily

Concierge: 7am - 11pm Daily

Live Chat Available

Need immediate assistance? Our live chat is open during business hours. Click below to start a conversation.

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours - usually much sooner if we're being honest.

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Find Us on the Map

We're right in the heart of Victoria's heritage district - can't miss us!

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Questions People Usually Ask

Before you send that message, check if we've already answered your question below. Saves us both some time!

We get it - plans change. You can cancel up to 48 hours before check-in without any penalties. After that, we'll need to charge for one night. Special events and holiday bookings might have different terms, so it's worth checking when you book.

Absolutely! We're pet-friendly and we've hosted everything from tiny chihuahuas to massive Great Danes. There's a small daily fee per pet, and we ask that you keep them leashed in common areas. We've got some pet-specific amenities too - your royal pup will love it here.

We've got complimentary parking for all our guests - both self-parking and valet options. The valet service is super convenient if you're just dropping off bags. Our parking area's pretty secure too, with 24/7 surveillance.

Standard check-in starts at 3pm and check-out's at 11am. But hey, if you're arriving early or need a late checkout, just give us a heads up. We'll do our best to accommodate - sometimes we can swing it depending on how busy we are.

That's what our concierge team lives for! They can hook you up with whale watching tours, visits to Butchart Gardens, harbor cruises, historical walking tours - you name it. They've got insider connections too, so sometimes they can get you into spots that are usually booked solid.

Yep, totally free and we've upgraded it recently so it's legit fast. Good enough for video calls, streaming, whatever you need. We know medieval architecture's cool but nobody wants medieval internet speeds!

We sure do. Even with our medieval theme, we've made sure the place is fully accessible - elevators, wheelchair-accessible rooms, roll-in showers, the works. Just let us know what you need when booking and we'll make sure everything's ready for you.

Oh definitely! Our Grand Ballroom's hosted tons of weddings and corporate events. The medieval setting makes for some seriously epic photos. We've got an events coordinator who'll work with you on everything - catering, setup, AV equipment, all that stuff. Reach out and we'll set up a tour.

Ready to Experience Timeless Luxury?

Give us a call or shoot us an email - we're here to help make your stay perfect.